How to Perform Basic Troubleshooting?

Overview:

Basic troubleshooting helps identify and resolve common technical issues before escalating them to the support team.

Description:

Perform initial troubleshooting steps such as refreshing the page, clearing browser cache and cookies, updating the browser to the latest version, logging out and logging back in, restarting the browser/system, checking the issue in Incognito mode, and testing on a different browser or device. Also ensure that the internet connection is stable and no browser extensions are blocking the functionality.

How to clear browsing data in Google Chrome.

Step 1: Open the Google Chrome browser and click on the three dots in the top-right corner.

Step 2 : Click on Clear Browsing Data.

Step 3: Select the time range as All Time and click on Clear Data.

Notes :

Restart the browser after clearing the browsing data.
Re-login and check if the issue is resolved.
Ensure the browser is updated to the latest version.
Contact the support team if the issue still persists.
Share screenshots or error messages for further investigation if required.

Updated on: 18/05/2026

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