Overview

Troubleshooting helps identify and resolve common technical issues that may occur while using the system. By following basic troubleshooting steps (TBS), users can quickly fix minor problems and ensure the platform works smoothly.

Basic Troubleshooting Steps (TBS )

1. Check Internet Connection

Ensure the system has a stable internet connection, as most features require proper connectivity to function correctly.

2. Refresh the Page

If the system is not responding or data is not loading properly, refresh the page to reload the platform.

3. Logout and Login Again

Sometimes session issues can occur. Logging out and logging back into the system may resolve the problem.

4. Clear Browser Cache and Browsing History

**At the top right-hand corner of the browser, click on the three dots (⋮) menu and **
Navigate to Settings. From there, go to the Privacy and Security section and select the option to Clear Browsing Data.
Then choose browsing history, cached images/files, and cookies, and click on Clear Data.
**Clearing the browser cache and history removes temporary files stored by the browser that may sometimes cause loading errors, display issues, or slow performance in the system. **
**After clearing the data, refresh the platform or log in again to ensure the system functions properly. **

5 Try a Different Browser or Restart the System

**If the issue persists, try accessing the platform using a different browser or restart the system **

Updated on: 16/03/2026