Overview

The Message Configuration feature allows clinics to manage automated patient communications through WhatsApp and SMS. These communications may include appointment confirmations, reminders, prescription updates, follow-ups, billing notifications, and other important alerts.

**By enabling or disabling specific message types, clinics can control how patient communications are sent based on operational requirements and preferences. **

Description

Users can manage WhatsApp and SMS communication settings from the Message Configuration section within the application. The system allows clinics to activate or disable different message types individually depending on their workflow needs.

Once enabled, automated messages will be sent to patients for supported activities such as appointments, prescriptions, reminders, billing updates, and follow-ups. If disabled, those communications will no longer be triggered for patients.

When configuring patient communication, the following message charges are applicable:

• Normal SMS : ₹0.14 per message
• WhatsApp Message : ₹0.66 per message

Users should ensure the correct communication channel is enabled based on their usage preference and operational requirements.

Toggle Message Settings (ON/OFF)

On the right-hand side, use the Toggle Switch under the “Turn On/Off” column.

Switch ON to activate automated message delivery for that specific category.

Switch OFF to disable message delivery.

If your available message credits are low or exhausted, you can easily purchase additional credits directly from the system.

To buy more credits, click on the “Add Eka Credits” option located at the top right corner of the screen. You will be redirected to the purchase section where you can select the required credit package and complete the payment process.

Updated on: 21/05/2026