How to Activate or Disable WhatsApp & SMS Messages? (message configuration)

Activate or Disable WhatsApp & SMS Messages

Overview

The Message Configuration feature allows clinics to manage automated communication sent to patients via WhatsApp and SMS. These messages may include appointment confirmations, reminders, prescription updates, follow-ups, billing notifications, and other important alerts.

By activating or disabling specific message types, clinics can control patient communication based on their operational needs and preferences.

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)When configuring patient communication in the system, it is important to understand the applicable message charges:

Normal SMS: ₹0.14 per message

WhatsApp Message: ₹0.66 per message

Step 1 : Click on your Profile icon located at the top-right corner of the screen.

Step 2: From the profile menu, select Settings & Preferences.

Step 3: On the left-hand panel, click on Message Configuration.

Toggle Message Settings (ON/OFF)

On the right-hand side, use the Toggle Switch under the “Turn On/Off” column.

Switch ON to activate automated message delivery for that specific category.

Switch OFF to disable message delivery.

Step 4: Ensure all changes are saved for the configuration to take effect.

Note: Purchasing Additional Eka Credits

If your available message credits are low or exhausted, you can easily purchase additional credits directly from the system.

To buy more credits, click on the “Add Eka Credits” option located at the top right corner of the screen. You will be redirected to the purchase section where you can select the required credit package and complete the payment process.

Updated on: 03/03/2026

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