How Can I Control User Permissions/ Set Staff restrictions?

Access Control (ACL) – Manage User Permissions

ACL (Access Control List) allows clinic admins to control what users can or cannot do within the system **- such as adding patients, booking appointments, or accessing specific features.**

What ACL Types Are Available in the System?

There are 5 ACL types available:

Workspace – Applies by default to all users in the clinic.
Doctor – Admin can restrict permissions as required; however, prescription creation will always remain enabled.
Nurse – Permissions can be configured as needed by the admin.
Queue Coordinator – Permissions can be configured as needed by the admin.
Receptionist – Admin can restrict permissions; however, creating, editing, and deleting appointments will always remain enabled.

How Do I Configure ACL?

Step 1 — Click My Account at the bottom-left corner.

This will open in a new browser tab. Continue the next steps in that tab.

Step 2 — Under Utilities, click ACL Config.

Step 3 — Click Create New.

Step 4 — On the ACL config screen:

Enter the Role Name.
Expand each module (Appointment, Clinical Data Access, Patient Directory, etc.).
Select or restrict permissions as required.
Configure access based on the user’s responsibilities.

Once permissions are set, click Save.

Step 6 — Apply the Role to a User

Go to User Management > Users

Step 7 — Select the user for whom you want to apply restrictions.

Assign the newly created ACL Role to that user.
Click Save.
The selected permissions will now be applied to that user.

Important Notes

ACL enables role-based access control within the clinic.
Permissions can be customized based on user responsibilities.
Certain permissions (e.g., prescriptions for Doctors, appointment management for Receptionists) cannot be disabled.

Updated on: 28/02/2026

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