How to Add an Additional User (Doctor / Staff / Admin)

You can invite additional users to your workspace based on your purchased plan and seat type.

There are two seat types:

• Premium Seat — Can write prescriptions
• Basic Seat — Cannot write prescriptions (ideal for Admin / Staff)

Before inviting a user, ensure you check your available seats under your current plan.

• Click on Invite Users.

Fill in User Details

Enter the required details:

1. Select whether the user is a Doctor or Staff
2. Choose the appropriate Seat Type (Premium / Basic)
3. Choose the Invite Type
4. Map the Doctor and Clinic correctly from the drop down.
5. Enter the user’s Email Address to send the invite link directly to their email.

After filling all details, click Save.

• Share it with the new user.

• Open the invite email and Accept Invitation

• Continue using the same login method for future access.

For this guide, we will proceed with:

➡ Continue with Username:

• Enter a Username > Set a Password > Click Sign Up

• Click Send OTP and Verify OTP

The user must:

1. Enter Name
2. Enter Mobile Number
3. Select Country
4. Click Next

Profile setup will be completed.

1. Go back to User Management → Users
2. You will see the new user listed there.

Important Notes

• Make sure you have available seats (Basic/Premium) before inviting a new user.
• Admin access should only be given if required.
• Ensure correct doctor & clinic mapping during invitation.
• If the user does not receive the email, check spam folder.
• Invite link can be revoked anytime from the Invite Users section.

Updated on: 28/02/2026