• How to create user/staff/Admin ?

  How to Add an Additional User (Doctor / Staff / Admin) You can invite additional users to your workspace based on your purchased plan and seat type. There are two seat types: Premium Seat — Can write prescriptions Basic Seat — Cannot write prescriptions (ideal for Admin / Staff) Before inviting a user, ensure you check your available seats under your current plan. || Step 1: From the bottom-left corner, click on My Account. ![](https://storage.crisp.chPopular

• How to Add an Alternative Login ?

  Enable an Alternate Login Method in Your Eka Care Account Overview This article explains how to enable an alternate login method for your Eka Care account. You can enable alternate login methods such as mobile number, email, username & password, or Google to access your account easily and avoid login issues. || Step 1: Click My Account located at the bottom-left corner of the screen. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2Some readers

• How to add Doctor on Eka Care ?

  How to Add a New Doctor? This guide explains how to add a new doctor. Plan & Seat Usage You can add multiple doctor profiles. Login access depends on the number of Premium Seats purchased. 1 Premium Seat = 1 login per day. Access resets daily and works on a first-come, first-served basis. Example:** With 1 Premium Seat, only one doctor can log in and write prescriptions per day. || Step 1: Click My Account at the bottom-left corner. ![Some readers

• How to Set Up Two-Factor Authentication (2FA)

  Enable Two-Factor Authentication (2FA) Overview Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring additional verification during login. || Step 1: Go to My Account from the bottom-left corner of the screen. || Step 2: Under Utilities, click Two-Factor Authentication. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/Some readers

• How Can I Control User Permissions/ Set Staff restrictions?

  Access Control (ACL) – Manage User Permissions ACL (Access Control List) allows clinic admins to control what users can or cannot do within the system - such as adding patients, booking appointments, or accessing specific features. What ACL Types Are Available in the System? There are 5 ACL types available: Workspace – Applies by default to all users in the clinic. Doctor – Admin can restrict permissions as required; however, prescription creation will always remain enableSome readers

• How to add Clinics ?

  Add a Clinic to Your Eka Care Account Overview This article explains how to add a new clinic under your Eka Care account. Steps to Add a Clinic || Step 1: Navigate to My Account from the bottom-left corner of the screen. || Step 2: Click on Entity Management, Click Create New. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image_1rFew readers

• How to create tags ?

  Create Tags in Your Eka Care Account Overview Tags help you identify, categorize, and manage bookings more efficiently. This guide explains how to create new tags in your system. Steps to Create Tags || Step 1: Click My Account. This will open Hub Access in a new tab. || Step 2: Click Utilities. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/Few readers

• How to delete the groups created?

  Overview The groups feature allows users to manage doctor categories and departments, including deleting groups that are no longer required. Description Users can delete existing groups from the Groups management section. Deleting a group helps remove unused or unnecessary doctor categories from the system. Before deleting, ensure the group is no longer required for appointment alignment or workflow management. Navigation ||| Step 1 : Click on My Account ![](https://storageFew readers