• How to attach files ?

  This article will help doctors to attach files (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image1veb07p.png =903x534) (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imagebqwn7r.png =903x755) (https://storage.crisp.chat/users/helpdesk/Popular

• How to configure & add Vitals on the prescription pad?

  This article will help to configure Vitals on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/crisp-1-vitalsub5sh8.png =903xauto) Click on the Configure (⚙️) icon on the top right corner of the Vitals section. (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/crisp-2-vPopular

• How to Send Files on Whatsapp?

  This article will help doctors to Send Files on Whatsapp Type of files are supported: image and pdfPopular

• How to add follow up and advices on prescription pad?

  This article will help Doctors to add Follow up and Advices on prescription pad:  (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imagepbo91z.png =903xauto) "Auto Fill from Rx" Option picks the follow up date automatically frPopular

• How to add lab investigation to prescribe lab test on the prescription pad?

  This article will help doctors to add Lab Investigation to prescribe lab test on the prescription pad. (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image1sm0u16.png =903xauto) Doctor can view the "Test & Panels" and "Bookable Packages" (*If Clinic CommercePopular

• How to add medications and their properties on the prescription pad?

  This article will help doctors to add medications and their properties on the prescription pad Enable Medications field. (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagezahab1.png =903xauto) Add in the details accordingly. (https://storage.crisp.chat/users/helpdesk/website/-/8Popular

• How to add examination findings on the prescription pad?

  This article will help doctors to add examination findings and their properties on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imagejo9qh3.png =903xauto) Now you will be able to add Examination Findings for a individual patient. (https://storage.crisp.chat/users/helpdeskPopular

• How to add notes on the prescription pad?

  This article will help to add notes on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image100eha5.png =903xauto) "" section contain all notes which needs to be printed on rx pad for patient view. "" wPopular

• How to add lab results on the prescription pad?

  This article will help doctors to add lab results on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imageu8gcy6.png =903xauto) Enable "Print only Out of range in Rx" to print the out of range values in the Rx. (https://storage.crisp.chat/users/helpdesk/website/87Popular

• How to set default instructions language for medication field?

  This article will help doctors to set default instructions language for medication field Select the preferred regional language. (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imagen3rari.png =903xauto)Popular

• How to save medication template?

  This article will help to save medication template for future use: Click on Save icon - 💾 to Save the template. (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imagenw35ak.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image1ka9cdd.png =903xauto)Popular

• How set the medicine type on the prescription pad?

  This article will help doctors to set the medicine type on the prescription pad: Choose the Medication type based your Specialisation and Save. (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imageggwu3u.png =903xauto)Popular

• How to add symptoms and their properties on the prescription pad?

  This article will help doctors to add symptoms and their properties on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image202wk4.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/images9ywvn.png =903xauto)Popular

• How to save lab investigations template?

  This article will help to save lab investigations template Click on Save icon - 💾 on the right-top Create/Update the template name (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image13lha73.png =903x262) (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imaPopular

• How to add patient medical history and their properties on the prescription pad?

  This article will help to add patient medical history and their properties on the prescription pad Overview Adding patient medical history and properties on the prescription pad helps doctors maintain a comprehensive record of the patient’s health details. This includes information such as past illnesses, allergies, ongoing conditions, and other relevant medical data, enabling the doctor to make informed treatment decisions during consultations. Description To add patient medPopular

• How to customize the medical history on the prescription pad?

  This article will help to customize the medical history on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/crisp-1-vitals62l9ck.png =903x393) Click on the Configure (⚙️) icon on the top right corner of the Patient Medical History section. (https://storage.crisp.chat/users/helpdesk/website/-Popular

• DENTAL MODULE FAQs

  Introduction The Dental Module on Eka Care RX Pad is designed to simplify dental consultations, improve documentation, and enhance patient communication. It offers interactive dental charting for accurate tooth-level recording, enabling dentists to visually explain diagnoses and treatment plans. The module also supports personalized treatment planning, digital documentation, and branded prescription generation — all within a streamlined workflow. With easy-to-use features and completePopular

• How to add vitals on the prescription pad?

  This article will help to add vitals on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2026-02-04-11255612u04xy.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2026-02-04-112723d17fey.png =903xauto)Some readers

• How to skip properties in prescription pad?

  This article will help doctors to enable/disable skip properties for the fields on prescription pad This option Helps with skipping properties and moves directly from one section to another. (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagek082vc.png =903xauto)Some readers

• How to configure the fields in medication tables?

  This article will help to configure the fields in medication tables (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagebb4a70.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image1ah6jy.png =903xaSome readers

• How to save examination findings template?

  This article will help to save examination findings template Give a Template Name and Save. (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image10wgrgv.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/87f1f32404Some readers

• Eka Appointments – Frequently Asked Questions

  1. What is Eka Appointments? 2. How does it help reduce no-shows? 3. Does Eka charge commission on bookings?Some readers

• How to add diagnosis and their properties on the prescription pad?

  This article will help doctors to add diagnosis and their properties on the prescription pad (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image17tfopu.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image1f02ib5.png =903xauto)Some readers

• How to save diagnosis template?

  This article will help to save diagnosis template Give a Template Name and Save. (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imageuhut5s.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image1v6zysf.png =903Some readers

• How to add calculator on the prescription pad?

  This article will help to add calculator on the prescription pad Enable the calculators required for a specific specialisation. (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/imagej58gud.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/87f1f32404623800/image1n0y8vj.png =903xauto)Some readers

• How to save lab results template?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/crisp-1-vitals1595f62.png =903x393) To Save set of labs as Templates click on "Save" - 💾 icon Create a template under New Template option. (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagejr8nc4.png =903xauto)Some readers

• How to enable/disable smart suggestions?

  This article will help doctors to enable/disable smart suggestions for the fields on prescription pad (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image1ymxpfy.png =903xauto)Some readers

• How to Add a Clinic Check-In QR Code on the Rx Pad?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/qr-code1n9dvbq.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2025-12-29-1047451c7e2d3.png =903xauto) (https://storageFew readers

• How to View a Private Note for a Specific Patient?

  Viewing Private Notes for a Patient Overview Private Notes allow doctors to record confidential observations or important patient-related information that is meant for internal clinic use only. These notes can be accessed anytime from a patient’s past visit details to support better continuity of care. Steps to View Private Notes (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image1r3Few readers

• What is Magic Box, how does it help?

  The Magic Box in the Eka Care tool is a smart feature designed to make doctors’ consultations faster and more efficient. It acts as an intelligent assistant within the Eka Care platform to streamline documentation and enhance the consultation workflow. The Magic Box provides a patient summary in four different ways: Under Past Visits, a patient’s previous visits are listed in chronological order. You can also generate a Patient Summary by clicFew readers

• How to go back to the Queue section from RX or Prescription

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagegq747i.png =903x398) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image1mygiup.png =903x408) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imageFew readers

• How to add patient current medications

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image7flati.png =903x415) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image194fgtk.png =903x411) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image1tjf8Few readers

• How Do I Copy Lab Reports to Rx from PDF/Image ? (Smart report)

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/smart-1c1xwt6.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/smart-21sue91p.png =903xauto) (htFew readers

• How to Create a Medication Template ?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagexw89z2.png =903x390) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagefo9q8z.png =903x400) (https://storage.crisp.chat/users/helpdesk/website/-/8/7Few readers

• How to Add Charts/images/scans to Prescriptions for Patient Reference?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagepvh4hj.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image2fsbpw.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f3240Few readers

• How to Print Past Vitals on the Rx Pad?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/print1pmti6i.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/print-11a4e1gp.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/print-2Few readers

• How to add other parameters in patient medical history

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/patient-medical-history1cbk1dk.png =903x411)Few readers

• How to configure your prescription pad?

  Overview Configuring the visit pad based on the specialty allows doctors to customize the visit pad according to their specific medical practice. This ensures that the visit pad includes the most relevant  sections, clinical parameters, and fields required for that specialty, making documentation more structured and efficient during patient consultations. Description Navigate to the Settings section and select the Visit Pad Configuration option. Choose the required specialty andFew readers

• How to Enable and Use the Dental Chart ?

  Overview The Dental Chart feature helps dentists record and monitor a patient’s oral health condition in a structured and visual format. It allows doctors to mark affected teeth, add dental procedures, and maintain accurate treatment records for better diagnosis and follow-up care. Description To enable and use the Dental Chart, navigate to the Configure to pad section in the system and enable the Dental Chart option under the relevant configuration settings. Once enableFew readers

• How can you enable Eka Show Flow?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2025-12-26-1553351lj5ikx.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2025-12-26-155539wpoxaf.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/shoFew readers

• How can we rearrange the order of vitals?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/vital-1d4tz35.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/vital21rbduqi.png =903xauto)Few readers

• How do I use DocAssist AI on RX Pad?

  DocAssist AI is an in-built assistant within Eka RX Pad that helps you quickly generate structured clinical content such as diet charts, lifestyle advice, summaries, and more — directly during consultation. It saves time while keeping documentation professional and organized. (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2026-02-04-172552x86qha.png =903xauto) ||Few readers

• How to Enable the Milestone Section on Eka Care?

  How to Enable the Milestones Section in the Prescription Pad Overview: The Milestones section helps doctors track a child’s developmental progress over time during consultations. By enabling this feature in the prescription pad, doctors can monitor important developmental milestones such as motor, social, language, and cognitive skills and record their progress during each visit. Steps to Enable the Milestones Section:Few readers

• How to Create and Manage Note Templates?

  Creating and Using Note Templates in Eka Overview This article explains how to create reusable note templates in Eka to streamline clinical documentation and save time during consultations. Steps to Create a Note Template (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/imagelkx6wn.png =903xauto) Enter commonly uFew readers

• How to Record and Track Child Development Milestones?

  Record and Track Child Development Milestones Overview: The Milestones tab allows doctors to monitor a child’s development by reviewing age-based milestones and recording their status during consultations. Steps to Use the Milestones Section: (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/image13yndty.png =903xauto)Few readers

• How to Enable Ophthalmology Sections? (Visual Acuity, Refraction, IOP)

  Ophthalmology Specialty Sections Overview Eka Care provides specialty-specific sections for Ophthalmologists to document eye examination details efficiently. These sections can be enabled from the Configure Your Pad settings. Available Sections - Once enabled, the following sections will appear in the consultation workflow: Visual Acuity Test Subjective Refraction Auto Refraction Current Glass Prescription Final Glass Prescription IOPFew readers

• What is the use of a mandatory field?

  (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/mandatory1euowhv.png =903xauto) (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2026-01-30-1637472in1vq.png =903xauto)Few readers

• Can I Translate Advice and Medication Instructions for Patients into Their Local Language?

  Translating Prescription Instructions for Patients Overview Eka Care allows doctors to translate medication instructions and patient advice into regional languages. This helps patients better understand how to take their medicines and follow the recommended advice, especially when they are more comfortable reading in their local language. By enabling the language setting, the medication instructions and advisor notes are automatically translated, making prescriptions more patiFew readers

• How to Add and Manage Vaccination Details ?

  Add and Manage Vaccination Details Overview Eka Care allows doctors and staff to record and update patient vaccination details easily. Vaccination details can be entered in two ways: From My OPD → More options (commonly used by staff without opening the consultation pad). From the Consultation Pad → Vaccination section (used by doctors during consultation). Steps to Add Vaccination Details From My OPDFew readers

• How to enable the Growth Chart section and print it on the prescription pad?

  Enable Growth Chart in Consultation and Prescription Overview The Growth Chart feature helps doctors track a patient’s growth metrics like height and weight over time. Once enabled, it can be used during consultation and printed on the prescription for better monitoring of growth patterns. ✅ Part 1: Enable Growth Chart in Consultation Pad On the My OPD section, click the "Write Rx" button to open the consultatFew readers

• How to upload medicines which are not in database?

  If the medicine isclick on “Add as Drug” from the dropdown. (https://storage.crisp.chat/users/helpdesk/website/-/8/7/f/1/87f1f32404623800/screenshot-2025-11-04-1829157lyfm6.png =903xauto) If it’s an OTC (Over the CouFew readers